Terms of Service

These terms apply to use of this website and, together with a written proposal or service agreement, to managed AI receptionist services supplied under the SIMIAPP CLOUD business name (“Provider,” “we,” or “us”). AI Virtual Receptionist is the customer-facing service brand. By using the website, you agree to these website terms. A paid service begins only under a separately accepted order, proposal or agreement.

1. Service scope

We may configure, customize, test and maintain AI receptionist workflows according to the written scope agreed with each customer. Features depend on the selected voice platform, telephony provider, integrations, customer instructions and technical availability. No feature, integration, booking action, notification, transfer or uptime level is promised unless included in the written agreement.

2. Pricing and billing

Our currently advertised plans are Starter at $149/month with 300 included AI voice minutes, Growth at $249/month with 600 included minutes, and Pro at $399/month with 1,000 included minutes. The one-time setup fee is $99. Additional usage above the plan allowance is priced at $0.49 per minute on Starter, $0.39 per minute on Growth, and $0.29 per minute on Pro. Automatic overage charging is not yet enabled; until metered billing is activated, any additional usage is handled only as stated in the written proposal or service agreement. Taxes, third-party charges, billing start date, minute measurement, rounding, included features, payment method and any changes are governed by the written proposal or service agreement. Advertised prices are not a substitute for the order accepted by the customer.

3. Setup, approval and activation

We may request business details, approved scripts, service areas, FAQs, escalation contacts, call routing instructions and provider authorizations. Customers must review and approve the receptionist behavior and applicable notices before activation. We may delay launch where required information, permissions, provider access or testing is incomplete.

4. Customer responsibilities

Customers must provide accurate business information and lawful instructions; maintain control of their phone numbers, accounts and integrations; authorize any data sharing; provide required caller disclosures and obtain legally required consent; honor do-not-call and messaging opt-outs; review escalations; and ensure staff can handle transfers and follow-ups. Customers must not use the service for fraud, impersonation, harassment, unlawful discrimination, deceptive practices or unlawful communications.

5. AI limitations and human review

AI systems can misunderstand callers, produce inaccurate responses, fail to recognize urgency or become unavailable. The receptionist is not a substitute for emergency services, professional advice or human judgment. Customers must define escalation paths and review important leads, appointments and outcomes. Do not rely on the AI as the sole decision-maker for emergencies, medical, legal, financial, safety-critical or other high-impact decisions.

6. Third-party services

The service may rely on independent telephony, AI, hosting, authentication, messaging, payment and integration providers. Our AI voice-agent platform is Retell AI when enabled for a deployment. Retell AI’s own privacy policy and provider terms describe its processing and service conditions. Their availability, terms, fees, subprocessors and technical limits may affect the service. Customer use of those services may be subject to additional provider terms and data-processing agreements.

7. Changes, suspension and cancellation

Commercial details, renewal, cancellation notice, refunds, service suspension, data export and termination procedures will be stated in the customer's written agreement. We may suspend a configuration that presents a material security, abuse, legal or provider-policy risk, and will provide notice where reasonably practicable. Do not assume a discovery form creates a recurring billing authorization.

8. Intellectual property and customer content

Each party retains its pre-existing intellectual property. Customers grant us permission to use their supplied business information, scripts, logos and content only as reasonably necessary to configure, operate and support the agreed service. Customers must have rights to provide that material.

9. Disclaimers and liability

The website and general information are provided for informational purposes. To the extent permitted by law, we do not guarantee uninterrupted operation, error-free AI responses, a particular number of leads, sales, bookings or business results, or that an AI system alone will ensure legal compliance. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Any negotiated warranty, service level, liability allocation or dispute process must appear in the signed customer agreement.

10. Changes and contact

We may update website terms as the service changes. Material customer-service terms are governed by the applicable written agreement. Contact admin@aivirtualreceptionist.online with questions.

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AI Virtual Receptionist is the customer-facing service brand. Setup invoices are issued through PayPal under the business name SIMIAPP CLOUD.