Effective November 6, 2026

Recording & Transcription Notice

This notice explains how recording and transcription may work when a business customer enables those features in its AI receptionist configuration.

Configuration-specific: Not every deployment records or stores call audio. Some configurations may process audio in real time or generate transcripts or summaries. The customer's approved setup and the notices given to callers determine the applicable experience.

1. What may be processed

Depending on configuration, Retell AI and the telephony providers used for a deployment may process call audio, caller and business phone numbers, timestamps, duration, transcripts, summaries, caller-provided details, interaction logs and call outcomes. Retell AI describes these categories in its Privacy Policy. A transcript or summary may contain personal information spoken by a caller. Retell AI may also disclose communications data to telecommunications carriers, communications platforms and other subprocessors as needed to deliver its services; the actual providers depend on the deployed configuration.

2. Caller notice and consent

Before recording or transcription is enabled, the business customer must determine the rules that apply to the business, the caller's location and the call. The customer must approve an appropriate announcement and obtain consent where required. A generic announcement is not a substitute for jurisdiction-specific legal review. Where a caller declines, the customer should provide a lawful alternative, such as a non-recorded route or human contact, if available.

3. Customer responsibility

The business customer controls its business call purpose and must ensure its greeting, recording settings, retention, access, notices and consent process comply with applicable laws. Customers must not activate recording or transcription until those decisions are made and the agreed configuration has been reviewed.

4. Access, retention and deletion

Access to call content depends on provider features and the customer's service configuration. Retention and deletion periods may differ by provider and customer agreement. Retell AI states that, when it processes information as a service provider, the customer determines the retention period, subject to applicable legal and contractual requirements. Ask the business you called about its call records. If you are a customer, contact us to request help with data held by providers used in your deployment.

5. Contact

Questions about this notice: admin@aivirtualreceptionist.online.

Privacy Notice · Terms of Service · AI Use & Compliance · Recording Notice · SMS Terms

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