Effective November 6, 2026

SMS Terms

SMS is not automatically included or activated. Text messaging is available only when it is expressly included in a customer's written service scope and the required messaging provider and consent controls have been configured.

1. Program description

If SMS is activated, messages may include customer-requested appointment or inquiry follow-ups, service notifications, or other message categories expressly approved in writing. The specific sender, purpose and workflow must be identified during customer setup.

2. Consent

Businesses must obtain and retain the consent required for the type of message and jurisdiction, identify the business sending the message, and avoid sending messages outside the scope of the consent. A phone number supplied during an inbound call is not automatically consent to promotional texts.

3. Opt-out and help

Where supported by the messaging program, recipients may reply STOP to opt out and HELP for assistance. Customers must honor opt-outs promptly and must not resume messaging without a new legally valid basis. Standard message and data rates may apply. Message frequency depends on the approved workflow.

4. Customer responsibility

The customer is responsible for message content, consent, permitted hours, do-not-contact lists, opt-out handling and compliance with applicable messaging laws and carrier/provider policies. Do not use the service for unsolicited bulk messages or unlawful marketing.

5. Activation and contact

Do not assume SMS is active because this page exists. The written service agreement and actual deployment configuration determine whether messaging is enabled. Questions: admin@aivirtualreceptionist.online.

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